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behavioural_examples.md
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Mifid Project
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Async Project
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Redesign Of Trading System
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## Customer Obsession
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Leaders start with the customer and work backwards. They work vigorously
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to earn and keep customer trust. Although leaders pay attention to competitors,
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they obsess over customers.
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## Ownership
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Leaders are owners. They think long-term and don’t sacrifice long-term value for
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short-term results. They act on behalf of the entire company, beyond just their
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own team. They never say “that’s not my job".
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* Mifid Project
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## Invent and Simplify
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Leaders expect and require innovation and invention from their teams and always
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find ways to simplify. They are externally aware, look for new ideas from
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everywhere and are not limited by “not invented here". As we do new things, we
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accept that we may be misunderstood for long periods of time.
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## Are right, A Lot
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Leaders are right a lot. They have strong judgment and good instincts. They
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seek diverse perspectives and work to disconfirm their beliefs.
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## Learn and Be Curious
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Leaders are never done learning and always seek to improve themselves.
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They’re curious about new possibilities and act to explore them.
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## Hire and Develop the Best
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Leaders raise the performance bar with every hire and promotion. They
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recognise exceptional talent and willingly move them throughout the
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organisation. Leaders develop leaders and take seriously their role in
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coaching others. We work on behalf of our people to invent mechanisms for
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development like Career Choice.
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## Insist on the Highest Standards
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Leaders have relentlessly high standards - many people may think these
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standards are unreasonably high. Leaders are continually raising the bar and
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driving their teams to deliver high-quality products, services and processes.
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Leaders ensure that defects do not get sent down the line and that problems
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are fixed so they stay fixed.
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## Think Big
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Thinking small is a self-fulfilling prophecy. Leaders create and communicate
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a bold direction that inspires results. They think differently and look
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around corners for ways to serve customers.
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## Bias for Action
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Speed matters in business. Many decisions and actions are reversible and
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do not need extensive study. We value calculated risk-taking.
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## Frugality
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Accomplish more with less. Constraints breed resourcefulness,
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self-sufficiency and invention. There are no extra points for growing
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headcount, budget size or fixed expense.
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## Earn Trust
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Leaders listen attentively, speak candidly and treat others respectfully.
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They are vocally self-critical, even when doing so is awkward or embarrassing.
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Leaders do not believe their or their team’s body odour smells of perfume.
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They benchmark themselves and their teams against the best.
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## Dive Deep
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Leaders operate at all levels, stay connected to the details, audit
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frequently and are skeptical when metrics and anecdote differ. No task is
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beneath them.
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## Have Backbone, Disagree and Commit
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Leaders are obliged to respectfully challenge decisions when they disagree,
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even when doing so is uncomfortable or exhausting. Leaders have conviction
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and are tenacious. They do not compromise for the sake of social cohesion.
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Once a decision is determined, they commit wholly.
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## Deliver Results
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Leaders focus on the key inputs for their business and deliver them with the
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right quality and in a timely fashion. Despite setbacks, they rise to the
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occasion and never settle.
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